Domestic Door to Door Move

A good move planning is a half success to an efficient and hassle-free move. It’s always advisable to plan 4 ～ 6 weeks ahead of actual moving taken place. Please refer to our moving counting down for details on planning.

However, if you have to move in emergency or very short time, with our emergency systems KMI does have the flexibility in moving you as per your tight schedules.

The following 7 steps will lead you the way to a successful a ‘door to door’ move.

Step 1–Premove Survey Each move is different and with customer’s special needs. A premove survey plays a vital role to establish the chains of understanding to meet customer’s needs. We provide you this service FREE of charge and without any obligation. Contact KMI to setup a date of premove survey. One of KMI moving specialist will come to meet you. And right from the start, he/she will be your personal contact to take care of you until final completion of your move in destination. It will take 20 minutes to one hour for a premove survey. 　　Assess quantities: our moving specialist will walk through with you room by room, 　　record all items you point out for moving, from which to enable us to work out the 　　estimated volume of your shipment. As the quotation is based on the estimated 　　volume, please make sure that any item to move is pointed out. If you intend to buy 　　more furniture/items or have any items from your office, please inform our moving 　　specialist at time of survey. 　　Brief moving process: after walk through our moving specialist will sit down with 　　you and provide you with all necessary information relative to your move - 　　professional packing & protection on your valuable goods, insurance, transportation 　　method & transit time and destination delivery process, etc… 　　Specify moving details: we will discuss with you for packing/moving schedule, 　　destination access, heavy/bulky items handling, record your special requirement & 　　concerns and answer all your questions to your satisfaction.

Step 2–Quotation and Confirmation Based on the premove survey results and communications, KMI will create a moving package specifically tailored to your relocation needs with realistic cost-effective rates. The moving package will be sent to you in short time via fax/email/handover at your convenience. You will find all details in this moving package – competitive rates, inclusion/exclusion, insurance policy/premium, payment term, moving schedules etc… For your benefit all costs are clearly communicated and understood before any work is started. Shortly after the moving package sent out, your moving specialist will contact you to answer your questions and discuss any aspect details you may concern. Once the quotation is accepted, please sign and chop by company stamp (if company pay) and fax the copy to our office. Packing date/time will be setup according to your time schedule.

Step 3–Get Goods Ready for Packing 　　　　　　　Insurance 　　　　　　　KMI has arranged a comprehensive program of household goods transit 　　　　　　　insurance underwritten by American Home Assurance Company (a member 　　　　　　　company of AIG). The insurance premium is calculated at a percentage of 　　　　　　　your declared value. 　　　　　　　An Insurance Declaration Inventory Form will be delivered to you for 　　　　　　　completion. Please read carefully of insurance terms shown on reverse side 　　　　　　　of application form before fill-in. 　　　　　　　It is most import that your completed Insurance Declaration Form is 　　　　　　　returned to us prior to commencement of the packing. 　　　　　　　Self-packing for Personal Effects (Guideline for Self-packing) 　　　　　　　Some client will prefer to pack personal effects (clothes, books…) by 　　　　　　　themselves. You can call us or complete & return the Premove Carton 　　　　　　　Request Form to our office. Upon receipt of your request KMI will 　　　　　　　deliver cartons and material to you for premove packing. Please leave any 　　　　　　　breakable items/electronics appliances/furniture to KMI packers for 　　　　　　　professional packing and protections. Refer to our Guideline for Premove 　　　　　　　Packing for more details.

Step 4–Professional Packing On the packing date KMI packing crew will arrive at your place punctually. One English-speaking packing supervisor will introduce the packing crew to you and will brief the working schedule. Then he will walk through with you room by room to have a picture in mind on goods to pack. The packing supervisor will communicate with you during the packing and make sure all your requirement is followed carefully and strictly. Organized by the packing supervisor, packers will start to pack your goods with suitable packing material, with heavy/bulky items/valuables often being specially crated so to ensure that each piece of goods receives the best protection during its transportation. Each packed boxes will be marked with a series number and description of content. A consistent packing inventory list will be made during the packing, you will be asked to sign on the packing list after packing to confirm the content inside and the packages. A copy will be then passed to you for records. Once the packing is completed, the packing supervisor will inspect with you room by room to make sure nothing left behind before them leave. Necessary paperwork (original insurance form, contact form, job evaluation form, etc…) will be collected from you after packing.

Step 5–Transportation and Storage According to your time schedule, your possessions will be loaded and transported via the most reliable trucking firms or airlines to its destination. Your valuable possessions are handled with care at all times. Your shipment is always under constant tracking and supervision from dispatch to arrival its destination. We can provide storage for your possessions at our warehouse after packing or at destination upon your request.

Step 6–Destination Delivery Your contact information and shipment information will be relayed to our accredited destination partner right after shipment dispatched. The competent personnel from our destination partner will contact you to arrange for delivery date/time upon goods arrival. On delivery date all goods will be moved into your home, number checked during move-in, unpacked and placed according to your instruction. Re-assembly of furniture will be done and debris will be cleaned up after completion of delivery. You will be asked to sign on Delivery Receipt & packing inventory list for acknowledge receipt of goods and confirmation of the goods condition. A Job Evaluation Form will be also asked to complete and sign.

Step 7–Payment We credit 2 weeks for payment to corporate account moves. However, if move is to be paid by personal, we request full payment before dispatch of shipment. Your personal contact of KMI moving specialist will keep in touch with you all the time and pay close attention to the fine details from ‘door to door’, making sure that your move goes to plan and to your satisfaction.