A good move planning is a half
success to an efficient and hassle-free
move. It’s always advisable to plan 4 ～
6 weeks ahead of actual moving taken place.
Please refer to our moving
counting down for details on planning.
However, if you have to move
in emergency or very short time, with our
emergency systems KMI does
have the flexibility in moving you as per
your tight schedules.
The following 7
steps will lead you the way to a successful
‘door to door’ move.
Step 1–Premove Survey
Each move is different and with customer’s special needs. A premove survey plays a vital role to establish the chains of understanding to meet customer’s needs. We provide you this service FREE of charge and without any obligation.
Contact
KMI to setup a date of premove survey. One
of KMI moving specialist will come to meet
you. And right from the start, he/she will
be your personal contact to take care of
you until final completion of your move
in destination.
It will take 20 minutes to one hour for a premove survey.
Assess quantities:
our moving specialist will walk through
with you room by room,
record all items you point out for moving,
from which to enable us to work out the
estimated volume of your shipment.
As the quotation is based on the estimated
volume,please make sure that any item to
move is pointed out. If you intend to buy
more furniture/items or have any items from
your office, please inform our moving specialist
at time of survey.
Brief moving process
and necessary paperwork: after
walk through our moving
specialist will sit down with you
and provide you with all necessary information relative to your move - professional packing
& protection on your valuable goods,
antique inspection for
old items, insurance, customs paperwork
at origin/destination, shipping method
& transit time, destination delivery process.
Specify moving details:
we will discuss with you for packing/moving
schedule,
destination access, heavy/bulky items
handling, record your special requirement
&
concerns and answer all your questions
to your satisfaction.
Step 2–Quotation and Confirmation
Based on the premove survey
results and communications, KMI
will create a moving package specifically
tailored to your relocation needs with realistic
cost-effective rates. The moving package
will be sent to you in short time via fax/email/handover
at your convenience. You will find all details
in this moving package – competitive rates,
inclusion/exclusion, insurance policy/premium,
requirement on customs document, payment
term, moving schedules etc… For your benefit
all costs are clearly communicated and understood
before any work is started.
Shortly after the moving package sent out, your moving specialist will contact you to answer your questions and discuss any aspect details you may concern.
Once the quotation is accepted, please sign and chop by company stamp (if company pay) and fax the copy to our office. Packing date/time will be setup according to your time schedule.
KMI has arranged a comprehensive program of household goods transit insurance underwritten by American Home Assurance Company (a member company of AIG). The insurance premium is calculated at a percentage of your declared value.
An Insurance Declaration Inventory Form will be delivered to you for completion. Please read carefully of insurance terms shown on reverse side of application form before fill-in.
It is most import that your completed Insurance Declaration Form is returned to us prior to commencement of the packing.
Antique Inspection
Any Chinese old furniture or small decoration items(carpets/vases/wooden pieces, etc…) need to be inspected by Chinese Relic Bureau and obtain Antique Export Certificate before shipping it out of China. KMI can make reservation with inspection officers to come to your home for inspection, or for small quantity KMI can send them to inspection center for inspection. It’s important to schedule the inspection as early as possible especially in a busy moving season.
Customs Paperwork Preparation
Please refer to our moving package in the section of ‘Customs Clearance in Origin & Destination’ for the documents required. Make sure to get it ready before packing. For certain destinations the overseas customs forms
can only be completed after your
arrival in your new country.
Self-packing for Personal
Effects (Guideline for Self-packing)
Some client will prefer to pack personal effects (clothes, books…) by
themselves. You can call us or complete
& return the Premove Carton Request Form to our office. Upon
receipt of your request KMI will
deliver cartons and material to you for premove packing. Please leave any breakable items/electronics appliances/furniture to KMI packers for
professional packing and protections.
Refer to our Guideline
for Premove Packing for
more details.
On the packing date KMI packing crew will arrive at your place punctually. One English-speaking packing supervisor will introduce the packing crew to you and will brief the working schedule. Then he will walk through with you room by room to have a picture in mind on goods to pack.
The packing supervisor will communicate with you during the packing and make sure all your requirement is followed carefully and strictly.
Organized by the packing supervisor, packers will start to pack your goods with suitable packing material, with heavy/bulky items/valuables often being specially crated so to ensure that each piece of goods receives the best protection during its transportation.
Each packed boxes will be marked with a series number and description of content. A consistent packing inventory list will be made during the packing, you will be asked to sign on the packing list after packing to confirm the content inside and the packages. A copy will be then passed to you for records.
Once the packing is completed, the packing
supervisor will inspect with you room by
room to make sure nothing left behind before
them leave.
Necessary paperwork (customs documents, original insurance form, contact form, job evaluation form, etc…) will be collected from you after packing.
Step 5–Origin Customs Clearance, Shipping and Storage
With necessary paperwork you provided, shipment will be cleared customs at origin. According to your time schedule, your possessions will be loaded and transported via the most reliable ocean carriers or airlines to its destination.
Your valuable possessions are
handled with care at all times. Your shipment
is always under constant tracking and supervision
from port of origin to destination. You
can check the status
of your goods at any time.
We can provide storage for your possessions at our warehouse after packing or at destination upon your request.
Step 6–Destination Clearance and Delivery
Your contact information and shipment information will be relayed to our accredited destination partner right after shipment dispatched. The competent personnel from our destination partner will contact you upon your arrival for customs paperwork preparation. Destination customs clearance will be organized upon goods arrival. Delivery date/time will be scheduled with you after clearance completes.
On delivery date all goods will be moved into your home, number checked during move-in, unpacked and placed according to your instruction. Re-assembly of furniture will be done and debris will be cleaned up after completion of delivery.
You will be asked to sign on Delivery Receipt & packing inventory list for acknowledge receipt of goods and confirmation of the goods condition. A Job Evaluation Form will be also asked to complete and sign.
Step 7–Payment
We credit 2 weeks for payment to corporate account moves. However, if move is to be paid by personal, we request full payment before dispatch of shipment.
Your personal contact of KMI moving specialist will keep in touch with you all the time and pay close attention to the fine details from ‘door to door’, making sure that your move goes to plan and to your satisfaction.
